2017 Human Capital Priorities Survey

This survey will be available live until the counter runs out. Don’t miss your chance to jump in and participate in this survey. (No personal information is connected to your data. Data is retained in aggregated format, only.) You put it on the line every year. You...

read more

7 Way to Fix Customer Service

Call in to a customer service center for any retailer, or any business for that matter. On a scale of 1 to 10, what level of service do you receive? I know of very few who would get my 10 rating. Most would be a dismal 3 or 4. Not enough to make me want to keep doing...

read more

Customer service sucks, but why?

Think back to the last time you called and talked to a customer service agent. Chances are you were frustrated by all of the prompts to, "Press 1 for..." and once you got to an agent, or two, or three, they disappointed you with their lack of knowledge. On top of all...

read more

5 Ways to Lead with Your Heart

Most companies should be on the donor list for a new heart. Because companies don’t care about them, too many employees are habitually cynical. Many employees work only for their paycheck and the prospect of a new, better job. Customer service scores have been in a...

read more

How the myRhythm app works...

myRhythm structures a powerful web-based platform, where members interact daily to drive an engaging environment, unleash performance, and generate the data to manage both.